orders
All orders made by you through the website, email communication or phone are subject to acceptance. We may choose not to accept your order for any reason. If the goods you wish to order are not available from stock we will contact you by email and you will have the option to:
● wait until the goods are available from stock;
● cancel your order in accordance with our Cancellation & Returns Policy.
Orders received will be confirmed with the details via email confirmation email. If the details differ in the confirmation email, it is your responsibility to notify us within 24hrs of receiving the confirmation email. We will review the details and respond accordingly. In some cases, the order may be canceled.
All details, descriptions and prices for the goods appearing on the Site are correct at the time when the information was inputted. It is your responsibility to check any received goods on arrival to ensure the item(s) received are correct and there is no damage to any item.
Prices that are reduced for sales and promotions are only valid for the specified period.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Billing And Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
Payment Details & Refund Policy
You agree to pay the fees for BeOLO LLC’s Services that you elect to purchase, and you authorize BeOLO LLC to charge your debit or credit card or process other forms of payment for those fees. BeOLO LLC will not provide refunds, unless BeOLO LLC determines, in its sole discretion, that a refund is warranted.
The total cost of your order is the price of the goods plus card processing and delivery charges. This will be confirmed to you as set out in the ‘Orders’ section.
Payment can be made via credit card or debit card. No goods or products will be dispatched until full payment has been received. A receipt or pro-forma invoice will be issued after the successful purchase of items/products from BeOLO LLC’s e-store.
Shipping costs
Shipping costs are calculated on the initial order. Delivery costs will vary depending on weight. We reserve the right to change the shipping costs at our own discretion. Allow 5-10 days for delivery.
Holidays and the day on which they are observed may incur delays in processing orders for shipping. Holidays include:
● Christmas Eve,
● Christmas Day,
● New Years Eve,
● New Years Day,
● Good Friday,
● Easter Monday,
● Easter Tuesday,
● Memorial Day
● July 4th Monday
● July 4th Tuesday
● Labor Day
● Thanksgiving Day
● Thanksgiving Day After
● all related Bank holidays.
All orders are shipped first class. For more information on shipping costs email contact@theololife.com.
Delivery
Orders are sent to the delivery address that you have registered in “YOUR ACCOUNT.” It is your responsibility to ensure that all the information you provide us with is accurate, including your e-mail address. If you wish to change the delivery address you may do so by contacting the Customer Services team via email. A reply email confirmation will be sent back to you within 8 hours – if you do not receive a confirmation email within this time you are strongly advised to contact us via phone. You, the customer, take all responsibility for any loss or damage that may occur. The Company is not responsible for any loss or damage.
Cancellation and Returns Policy
CANCELLATION: To cancel your order, you must notify BeOLO LLC via email to contact@theololife.com within 12 hours of placing your initial order. An email of confirmation of cancellation will be sent to you by us confirming the cancellation of the order. Orders canceled after this time will not be accepted as canceled and you will be liable to pay for the complete order.
RETURNS: No returns and no refunds on products and returns are only accepted if the product you received is not what you have ordered, or it arrived in damaged condition.
NOTE: Customer must e-notify contact@theololife.com within 12 hours of receiving the wrong item or damaged product describing the issue along with any photos as noted below.
The return of products not ordered must be sent back to us in the condition received – that is unopened and ready for us to re-sell.
If your order arrives in damaged condition, you must provide photos of the damaged shipping package BEFORE opening the package AND photos of the damaged product. These photos are to be included with your email notification to contact@theololife.com.
Returns will not be processed for a refund if the notification to BeOLO LLC is more than 12 hours after delivery confirmation.
